Privacy Policy

Your privacy matters to us

Last Updated: November 16, 2025

The Spotless Way ("we," "our," or "us") is committed to protecting your privacy. This policy explains how we collect, use, store, and safeguard your information when you use our mobile app and services.

Information We Collect

1. Information You Provide

We collect information you provide directly, including:

  • Name
  • Email address
  • Phone number
  • Home address(es)
  • Payment information (processed securely by our payment provider; we do not store full card details)
  • Service preferences and booking details

2. Information Collected Automatically

When you use the app, we may collect:

  • Device information (model, operating system, app version)
  • Usage data (pages viewed, buttons tapped)
  • IP address
  • Crash logs and performance data

How We Use Your Information

We use personal information to:

  • Create and manage your account
  • Process bookings and payments
  • Provide cleaning services
  • Send confirmations, reminders, and notifications
  • Improve the app's performance and user experience
  • Offer customer support
  • Comply with legal requirements

We do not sell or rent your personal information.

How We Share Information

We may share your information only with:

  • Professional cleaners assigned to your booking
  • Third-party service providers such as payment processors, messaging tools, and analytics services
  • Authorities when required by law or in response to legal requests

All third parties are required to protect your data and use it only for the services they provide.

Data Storage & Security

We use administrative, technical, and physical measures to protect your information. While no method is 100% secure, we work to safeguard your data using industry-standard practices.

Your Choices

  • You may update or edit your information at any time in the app.
  • You may disable push notifications in your device settings.
  • You may request deletion of your account and personal data by contacting support at support@spotlessway.com.

Changes to This Policy

We may update this privacy policy from time to time. If changes are made, we will update the "Last Updated" date above. Continued use of the app indicates acceptance of the revised policy.